jilibe Privacy Policy — How We Protect Your Data

1. Who We Are

jilibe operates the online gaming platform available at jilibe.best. In the context of this Privacy Policy, "jilibe," "we," "us," and "our" refer to the operator of that platform. "You" or "player" refers to any person who registers, browses, or otherwise interacts with the jilibe website or any of its services.

jilibe is the data controller for personal information collected through the platform. This means jilibe determines the purposes and means of processing your data, and is responsible for ensuring that processing complies with applicable Philippine data protection law.

For all privacy-related enquiries, the designated contact is: support@jilibe.best.

2. Personal Data We Collect

jilibe collects the following categories of personal data, depending on how you interact with the platform:

jilibe does not collect sensitive personal data such as health records, biometric identifiers, or political or religious affiliations unless explicitly required by law and with appropriate consent.

3. How We Collect Your Data

jilibe collects personal data through the following means:

• Directly from you — when you register, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, log files, and similar technologies when you visit the jilibe platform. This includes your IP address, the pages you visit, and how long you spend on each section.
• From third-party payment processors — when you complete a transaction through GCash, Maya, BDO, BPI, or another supported method, the payment provider may share transaction confirmation details with jilibe.
• From identity verification providers — when jilibe needs to confirm your identity for regulatory compliance, a vetted third-party service may process your ID documents on our behalf.

jilibe does not purchase personal data lists from third parties or collect data from social media profiles without your explicit consent.

4. Why We Use Your Data

jilibe processes personal data for the following purposes:

• Account management — creating, maintaining, and securing your jilibe account.
• Identity verification — confirming you are an eligible adult player in the Philippines, as required by applicable regulations.
• Transaction processing — handling deposits and withdrawals in Philippine Peso (₱) safely and accurately.
• Platform operation — delivering games, betting markets, and other jilibe services to your device.
• Customer support — responding to your enquiries, resolving complaints, and handling account issues.
• Regulatory compliance — meeting obligations under Philippine gaming and financial regulations, including anti-money laundering requirements.
• Fraud prevention and security — detecting suspicious activity, protecting player accounts, and safeguarding platform integrity.
• Responsible gaming — monitoring for patterns that may indicate problematic play, consistent with jilibe's player wellbeing commitments.
• Platform improvement — analysing aggregated, anonymised usage data to improve the jilibe experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilibe relies on the following lawful bases for processing your personal data:

• Contractual necessity — processing required to provide the jilibe platform services you have agreed to use, including account management, game access, and payment processing.
• Legal obligation — processing required to comply with Philippine laws and regulations, including gaming licensing requirements and anti-money laundering obligations.
• Consent — where jilibe asks for and receives your explicit agreement before processing, such as for optional communications or non-essential cookies. You may withdraw consent at any time.
• Legitimate interests — processing necessary for jilibe's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.

6. Sharing Your Data

jilibe does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — GCash, Maya, BPI, BDO, UnionBank, and other supported payment providers receive only the information needed to complete your transaction.
• Identity verification providers — vetted third-party services that process identity documents for regulatory compliance purposes, under strict contractual data protection obligations.
• Regulatory authorities — Philippine government agencies and regulators with legal authority to request disclosure, including the relevant gaming regulator and Anti-Money Laundering Council (AMLC) where legally required.
• Law enforcement — where jilibe is legally required to disclose information to assist with an investigation or comply with a court order.
• IT and infrastructure providers — cloud hosting and security service providers who process data on jilibe's behalf under binding agreements that prohibit any independent use of your data.

All third parties who receive jilibe player data are contractually required to apply appropriate data protection standards and may not use your data for their own purposes.

7. Data Retention

jilibe retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Specific retention periods depend on the category of data:

• Account and identity data is retained for the duration of the account relationship, plus the minimum period required by Philippine gaming and financial regulations after account closure.
• Transaction records are retained in line with Philippine anti-money laundering retention requirements.
• Gaming activity logs are retained for a period sufficient to resolve disputes, support responsible gaming obligations, and meet regulatory requirements.
• Support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Technical and analytics data is either anonymised or deleted after its analytical purpose has been fulfilled.

When personal data is no longer required, jilibe takes reasonable steps to securely delete or permanently anonymise it.

8. Cookies and Similar Technologies

jilibe uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how players use it.

• Essential cookies — required for the jilibe platform to function. These enable login sessions, security features, and basic navigation. They cannot be disabled without preventing normal use of the site.
• Functional cookies — remember your preferences (such as language or display settings) to improve your jilibe experience across sessions.
• Analytics cookies — collect aggregated, anonymised data about how players use jilibe. This helps identify areas for improvement. No individual player is identified through this data.

Non-essential cookies are only activated with your consent, which you may withdraw at any time by clearing cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some jilibe features.

9. Data Security

jilibe implements technical and organisational security measures proportionate to the sensitivity of the personal data we hold. These measures are designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Security practices at jilibe include:

• Encryption of data transmitted between your device and the jilibe platform.
• Access controls that limit personal data access to personnel with a documented business need.
• Regular review of security practices and monitoring for suspicious activity.
• Contractual security obligations imposed on all third-party data processors.

However, no online platform can guarantee absolute security. You also have a role to play — use a strong unique password for jilibe, do not share your login details, and let us know immediately at support@jilibe.best if you think your account has been compromised.

10. Your Data Rights

Under the Data Privacy Act of 2012 and implementing rules, registered jilibe players in the Philippines have the following rights over their personal data: